Frequently Asked Questions
Who are we?
Logan & Mason is an importer and wholesaler of manchester and soft home furnishings. Our office and warehouse is located in Brookvale on Sydney's Northern Beaches. We operate Monday to Friday 8.30am to 5pm. We do not sell direct to the public. Click here to locate a stockist.
What do Logan & Mason agents do?
There is a Logan & Mason agent for every state and territory in Australia, New Zealand and Hong Kong. The agent in your area will call in to see you, answer any questions you may have, show you samples of products and generally keep you up to date with new designs and upcoming promotions.
How do I open an account?
Your Logan & Mason agent can provide you with a credit application, or please call our office on (02) 9938 2333 and we will fax or email you one. Once your application is approved, you will be sent a welcome letter outlining our trading terms and conditions and your credit limit.
We accept company cheques, bank cheques, direct bank deposit and credit cards (Mastercard, Visa or AMEX only). We do not accept cash.
Wholesale price list?
Once your account is approved, we will send you our wholesale price list. This can be either a printed (hard copy) booklet or we can email to you as a pdf. By clicking on the product images in the pdf price list, you will be transferred to our website for further product images and specifications.
How do I make an order?
We assign all approved account holders a username and password so you can login to our website. Enter the quantity next to each product you wish to order, then follow the prompts to checkout.
Is there a minimum order?
Orders under $300 will attract a $15 surcharge.
How much does delivery cost?
Delivery to mainland capital cities is free (Sydney, Melbourne, Brisbane, Adelaide and Perth). There will be a small fee for delivery to rural or remote areas. This will differ depending on your location. Please check with our customer service team for exact price.
Returns and credits?
If for any reason you need to return one of our products for replacement or credit, please call our office on (02) 9938 2333 and speak to customer service. You will be given a return authorisation number and they will advise you of the best method of return, depending on your location. They will also organise replacement stock to be despatched if necessary.
All our products are barcoded. Please direct any barcode enquiries to our office or email firstname.lastname@example.org
Can I get copies of product photos?
All images and logos featured in this website and in our price list are protected by copyright. For use of product images in customer catalogues and/or websites, authorisation from head office must be obtained. Enquiries to (02) 9938 2333. Unauthorised or inappropriate use of our images and logos is strictly forbidden.